EFFECTIVE DATE: May 27, 2025 

 GridCARE, Inc. (“we”, “us” or “our”) values your privacy.  In this Privacy Policy (“Policy”), we describe how we collect, use, and disclose personal information when you access and use our website at www.gridcare.ai (“Site”).  By visiting or using the Site or providing us your personal information, you agree that your personal information will be handled as described in this Policy.  

Please note that this Policy does not apply to personal information we may process on behalf of customers that use our services to process their information.   You must contact those customers to exercise any rights you may have.

If you are a resident of the European Union or the United Kingdom, you may have additional rights as set forth below.

The Personal Information We Collect About You

We may collect personal information about you directly from you and from third parties, as well as automatically through your use of our Site. 

Personal Information We Collect Directly From You.  We collect personal information directly from you if you email us or communicate with us through any forms that we may provide on the Site.  Such information may include your name, email address, company and other contact information.

Personal Information We Collect Automatically. We may automatically collect the following information about your use of our Site through cookies and other technologies: your domain name; your browser type and operating system; web pages you view; links you click; your IP address; your device ID; your advertising ID; the length of time you visit our Site; and the referring URL, or the webpage that led you to our Site.  Please see the “Our Use of Cookies and Other Tracking Mechanisms” section below for more information.   

How We Use Your Personal Information

We use your personal information for the following purposes:

• Provide the Site. We use your personal information to communicate with you about your use of our Site, respond to your inquiries, and provide customer service.
• Personalize the Site. We use your personal information to tailor the content and information that we may send or display to you, to offer location customization, personalized help and instructions, and to otherwise personalize your experiences while using the Site.
• Improve and Develop Our Site and Services. We use your personal information to: (a) ensure our Site is working as intended; (b) operate our business; (c) better understand how users access and use our Site and any services, both on an aggregated and individualized basis, (d) develop, maintain, protect and improve our Site and services, (e) train any artificial intelligence and machine learning or large language models we may employ in connection with our Site and services, and (f) perform research and analytics, including to analyze and report on usage and performance of our Site and services.
• Marketing and Promotions. We use your personal information for marketing and promotional purposes. For example, we may use your personal information, such as your email address, to send you news and newsletters, special offers, and promotions, or to otherwise contact you about products or information we think may interest you or direct targeted advertising to you.
• Compliance. We may use your personal information to: (a) detect, investigate, and prevent activities on our Site that may violate our Terms and Conditions, could be fraudulent, violate copyright or other rules, or that may be otherwise illegal, (b) comply with legal requirements, (c) defend or exercise legal claims, (d) respond to law enforcement or governmental investigations or requests, and (e) protect our rights and the rights and safety of our users and others.

How We Share Your Personal Information

We may share your personal information, as follows:

• Consent. Where you have provided consent, we share your personal information, as described at the time of consent.
• Affiliates. We may disclose your personal information to our affiliates or subsidiaries solely for the purpose of providing Site and our services to you; however, if we do so, their use and disclosure of your personal information will be governed by this Policy. 
• Service Providers. We may disclose your personal to third party vendors, service providers, contractors, or agents who perform functions on our behalf.
• Business Transfers. If we are acquired by or merged with another company or entity, if substantially all of our assets are transferred to another company or entity, or transferred as part of a bankruptcy proceeding, or are in negotiations for any of these types of transactions, we may transfer your personal information to the other company or entity or their advisors.
• In Response to Legal Process. We also may disclose your information to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a subpoena.
• To Protect Us and Others. We also may disclose the your personal information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our website Terms of Use or this Policy, or as evidence in litigation in which we are involved.
• Aggregate and De-Identified personal information. We may share aggregate or de-identified information about our Site and users of our Site and services with third parties and publicly for marketing, advertising, research or similar purposes.  

We do not share your personal information with third parties for their direct marketing purposes. 

Our Use of Cookies and Other Tracking Mechanisms 

We may use cookies, tags and other tracking mechanisms to track information about your use of our Site.  Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies), but such disabling will impair use of the Site.

Cookies.  Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site, while others are used to enable a faster log-in process or to allow us to track your activities at our Site. There are two types of cookies: session and persistent cookies.

• Session Cookies. Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer.  These can be used to allow our systems to uniquely identify you during a session or while you are logged into the Site. 
• Persistent Cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. These cookies can be used to track aggregate and statistical information about user activity.

We may use one or more of the following cookies on the Site:

• Strictly Necessary Cookies: These cookies are necessary for the Site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.    You can set your browser to block or alert you about these cookies, but some parts of the Site will not then work. 
• Functional Cookies: These cookies enable the Site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages.    If you do not allow these cookies then some or all of the services on the Site may not function properly.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Site. They help us to know which pages are the most and least popular and see how visitors move around the Site.  All information these cookies collect is aggregated. If you do not allow these cookies we will not know when you have visited our Site and will not be able to monitor its performance.  One of the services we may use for these purposes is Google Analytics.  To opt-out of Google Analytics and find out more about their privacy practices, see https://tools.google.com/dlpage/gaoptout. 
• Targeting Cookies:  These cookies may be set through our Site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.  These cookies may collect information your online activities over time and across different Internet websites or online services when you use our Site. 

By accessing and using our Site, you consent to use of cookies and tracking technologies and our sharing of information collected through cookies and tracking technologies with third parties for data analytics, site performance and if applicable, advertising purposes, including targeted advertising.  

Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies will not be able to browse certain areas of the Site.

Third-Party Links

Our Site may contain links to third-party websites.  Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.

Retention and Security of Your Personal Information

We generally retain your personal information for such period as we deem necessary for the business purposes for which it was collected and to comply with applicable law.  We have implemented commercially reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our efforts, no data security measures can guarantee 100% security.

What Rights Do I Have Regarding My Personal Information

If you want to exercise any rights regarding personal information that you have submitted to us, you can email us at info@gridcare.ai. We will use reasonable efforts to accommodate such requests to the extent required by law, provided that we may be required to retain personal information to comply with legal obligations, accounting requirements, or for other business purposes. We may request additional information to verify the identity of the requesting party before responding to a request.  

Rights of EU and UK Residents

If you are a resident of the EU and UK and your personal information is subject to the protections of the General Data Protection Regulation (“GDPR”) or the UK version of the General Data Protection Regulation (“UK GDPR”), then we rely on the following legal bases to process your personal information:  (1) as necessary to enter and perform a contract, including providing any services to you or your company; and (2) pursuant to our legitimate business interest, such as to contact you about your inquiries and send you information about our products and services.  We may also process your personal information as necessary to comply with law or our legal obligations.

Depending on the country where you are based, you may request the following:  

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• Right to access and rectification: you can request personal information we hold and the correction of any errors of your personal information.
• Right to erasure/deletion: the right, in certain circumstances, to ask for your personal information to be deleted. In specific cases, we may not be able to delete some types of personal information, in particular, where we have a legal obligation to keep that personal information (e.g., for regulatory reporting purposes), or where you want us to continue to provide you with a service and the processing of the personal information is necessary for the provision of that service.
• Right to restriction of processing: the right, in certain circumstances, to restrict further processing of your personal information.
• Right to portability: the right in some cases to receive your personal information in a digital format or to have it transmitted directly to another controller (where technically feasible)
• Right to object: The right to object (on grounds relating to your particular situation) to the processing of your personal information on the basis of our legitimate interests, including for direct marketing purposes.
• Right to withdraw consent: you can withdraw your consent at any time in respect of any processing of personal information which is based upon a consent.
• Right to lodge a complaint before the supervisory authority for data protection in your country, if you consider that your rights under the applicable privacy legislation have been infringed.

You can exercise these rights by emailing us at info@gridcare.ai.

What Choices Do I Have Regarding Use of My Personal Information for Marketing?

We may send periodic promotional or informational emails to you. You may opt-out of marketing communications by following the opt-out instructions contained in the e-mail.  If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you e-mails about your account or any service you have requested or received from us.

Location of Personal Information

Our Site is offered from the United States.  We store any personal information we collect in the United States.   If you access the Site from outside the United States, you agree to the transfer of your information to the United States, which may have less protections for your personal information than your jurisdiction of residence.

Children Under 13

Our Site is not designed for children under 13.  If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.

Contact Us

If you have questions about the privacy aspects of our Site or would like to make a complaint, please contact us at info@gridcare.ai.

Changes to this Policy

This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on the Site. 

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